Holger Imbery
Microsoft MVP Business Applications - Copilot Studio & MCT & PowerPlatform | Azure | Dynamics - principal architect @NTTData Inc.
Microsoft MVP Business Applications - Copilot Studio & MCT & PowerPlatform | Azure | Dynamics - principal architect @NTTData Inc.
Berlin, Germany
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Holger is a principal architect with over 20 years of experience in designing workplace solutions, specializing in Microsoft Power Platform and Microsoft Azure.
He shares his expertise and knowledge about the Power Platform, particularly on Copilot Studio, with the community through blogging and speaking at events.
Holger ist ein principal architect mit über 20 Jahren Erfahrung in der Gestaltung von Arbeitsplatzlösungen, spezialisiert auf Microsoft Power Platform und Microsoft Azure.
Er teilt sein Fachwissen und seine Kenntnisse über die Power Platform, insbesondere über Copilot Studio, mit der Community durch Bloggen und Vorträge auf Veranstaltungen.
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Multi Agent Orchestration in Copilot Studio
In this 60‑minute presentation, you'll learn how to design, compose, and operate multi‑agent solutions in Microsoft Copilot Studio's new agent experience. We'll walk through reference architectures, live demos, and governance patterns that help you scale from a single agent to a resilient multi‑agent ecosystem using Skills, Connected Agents, Agent‑to‑Agent (A2A) collaboration, and Model Context Protocol (MCP) integrations.
What You'll Learn
* Multi‑Agent Architecture Fundamentals
Learn how to model roles, capabilities, boundaries, and context across agents. Explore common orchestration patterns such as planner/executor, broker/worker, and supervisor/specialist designs. Understand when to keep capabilities within a single agent and when to distribute them across reusable skills or autonomous agents.
* Skills: Modular Capabilities in the New Copilot Experience
In the new Copilot Studio experience, Skills provide a reusable and composable way to extend an agent's capabilities. Skills are self-contained, markdown-based capabilities that the orchestration engine can dynamically invoke when a user's request matches their purpose.
You'll learn:
How to design and structure reusable skills
Skill descriptions, instructions, and orchestration triggers
When to use a skill instead of a connected agent
Packaging and sharing skills across multiple agents
Creating specialist capabilities without increasing orchestration complexity
Designing skills that leverage tools, knowledge, and workflows effectively
We'll demonstrate how complex agent behavior can be decomposed into reusable capabilities while maintaining clarity, reusability, and governance.
Rethinking Test Automation: ship your agents with confidence
Description
Session Overview
Discover how Agent Evaluation and related tools are transforming test automation for custom agents built with Microsoft Copilot Studio.
In this session, you’ll get a hands-on introduction to how agent evaluation streamlines development workflows, accelerates testing cycles, and improves overall agent quality.
What You’ll Learn
Agent Evaluation Explained
A concise introduction to the purpose, concepts, and core capabilities of agent evaluation.
Key Capabilities
A deep dive into the features that distinguish agent evaluation as a foundation for reliable agent testing.
Optimizing Development and Testing Workflows
Live demonstrations showing how agent evaluation improves efficiency across development, validation, and testing stages.
Real-World Use Cases
Practical examples illustrating how agent evaluation delivers value in different scenarios and enterprise contexts.
Takeaways
By the end of the session, you’ll understand how to leverage agent evaluation to:
Improve the reliability and consistency of custom agents
Reduce development and testing time
Confidently scale low-code agent solutions
Audience & Level
Target Audience: Developers, QA engineers, and technical leads working with Copilot Studio or evaluating automated agent development
Level: Intermediate
When the Auto Attendant Learns to Talk: From Teams Phone to AI-Powered Voice Agents
Building Voice Agents with Teams Phone and Copilot Studio
Microsoft is bringing conversational AI directly into Teams Phone — and in this session, we will build it live, step by step, rather than just talk about the architecture.
You'll see how a Teams Phone Agent can greet callers, answer questions based on enterprise knowledge sources, handle appointment scheduling, and intelligently route calls through conversational routing based on intent and context — all out of the box and without writing custom code.
When interactions require organization-specific business processes — such as prescription refills, outage reporting, account inquiries, claims processing, service requests, or invoice status checks — a custom Voice Agent built in Microsoft Copilot Studio takes over seamlessly through either hand-off or direct dial integration.
Beyond the technology, we'll focus on the business value of AI-powered voice experiences:
* Reduce call center workload through automation of routine inquiries
* Improve customer and employee experiences with 24/7 self-service
* Accelerate response times and first-contact resolution
* Scale service operations without proportional increases in staffing
* Create a consistent conversational experience across channels
* Extend existing Teams Phone investments with AI-driven capabilities
This is a highly practical session. We will walk through the actual implementation process in Teams Admin Center and Microsoft Copilot Studio, covering resource accounts, classic orchestration, dynamic routing using tags, and the integration patterns required for production deployments. We will also highlight the pitfalls, configuration challenges, and lessons learned that are often overlooked in demos but become critical in real-world projects.
Using realistic scenarios from healthcare, banking, pharmacy, and utilities, you'll gain a clear understanding of where conversational AI delivers measurable business outcomes today—and where human expertise should remain part of the process.
What attendees will learn
A proven setup approach for both integration patterns: hand-off and direct dial
How to connect Teams Phone Agents with custom Copilot Studio voice agents
Best practices for conversational routing and intelligent call transfer
Common implementation challenges and how to avoid them
Where AI-powered voice automation delivers the highest business value
How to design scalable customer service and employee support experiences using the Microsoft ecosystem
Nordic Summit 2026 Sessionize Event Upcoming
European Power Platform Conference (EPPC26) Sessionize Event
ColorCloud Hamburg 2026 Sessionize Event
Global Power Platform Bootcamp 2026 | Zürich Edition - #GPPBZH Sessionize Event
Dynamics Summit 09. & 10. Dezember 2025 Sessionize Event
Microsoft AI Tour
Unleashing Autonomous Agents with Copilot Studio: From Prompts to Purpose
Session code: LTG188-DE
We'll explore how Copilot Studio empowers creators to build intelligent, goal-driven autonomous agents that go beyond simple task automation. Covering what autonomous agents are and how they differ from traditional bots, key components in Copilot Studio for building agents, and a real-world use case. Whether you're a seasoned maker or simply curious about the future of AI-driven workflows, this session will inspire ideas and demonstrate how to start working with autonomous agents in Copilot Studio.
Power Summit 15. + 16.07.2025 Sessionize Event
Holger Imbery
Microsoft MVP Business Applications - Copilot Studio & MCT & PowerPlatform | Azure | Dynamics - principal architect @NTTData Inc.
Berlin, Germany
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