PROFILE SUMMARY
A Chartered IT Professional and industry acknowledged leader in the field of IT Service Management who has achieved UK and International recognition for his ‘thought leadership. An ITIL accredited author and a 13 times IT award winner who is a regular contributor and speaker at Industry bodies and forums on IT best practice.

WORK PLACE EXPERIENCE

Has a proven track record in creating high performance teams and delivering IT & organisational performance improvement through the adoption of IT & Quality Management best practice frameworks.

Experience includes:

- Leadership expertise in running large (>400 FTE) IT Service departments across UK & Europe
- Ability to deliver Change at a strategic level to support Business & IT Strategy
- Design & implementation of Operational Command Centres with highly developed RUN processes
- Creating high performance teams benchmarked externally
- Leading Organisational Change Management to deliver new/enhanced organisational capabilities
- Innovating new ways of working/defining best practice (Adopted by ITIL)
- Proven track record of working collaboratively with suppliers, vendors & industry bodies
- Influencing enhancements to vendor products, services and to IT industry best practices

NOW AN INDEPENDENT ITSM CONSULTANT, TRAINER & AUTHOR (2015 >)

After gaining > 40 years’ experience in the IT workplace, he is now established as an Independent ITSM consultant, Trainer & Author to provide pragmatic guidance and support to help organisations ‘Adopt & Adapt’ IT best practices to improve their IT capability through improved ways of working.

KEY ATTRIBUTES (Ian in Five)

• Thinks differently
• Has a natural talent with people
• Above and beyond commitment
• Makes the complex simple
• A cool head in a crisis!