Italo Vietro is a seasoned engineering leader with a proven track record in scaling platforms and driving engineering excellence. As Head of Engineering at Parloa, he architects the core services powering Europe’s leading agentic-AI platform for customer service—handling millions of conversations with speed, safety, and real empathy.

His route runs through former VP of Platform at Babbel, where he modernized a global learning engine for millions, and through scale-up chapters at Urban Sports Club, HelloFresh and N26 that stretched small squads into high-trust, large-scale organizations north of one hundred engineers.

Guiding every release: exacting technical excellence, an open-door culture that lets every voice raise the bar, and an unwavering eye on the end customer’s next smile.