Itunuoluwa is a data scientist who builds ML and AI-powered solutions that drive business value. She has experience developing and deploying machine learning models across various industries including marketing, telecoms, and financial services. Her experience extends into productionizing models and integrating them into existing enterprise systems and applications.
In her talk at this conference, Itunuoluwa will explore how Conversational AI can be leveraged to improve customer experience in the telecommunications industry. She will showcase the development of a customer service chatbot using hyperscalers and AI models, outlining the process of building and training the model. Attendees will gain insights into the potential of Conversational AI for improving customer satisfaction, operational efficiency, and driving innovation.