Jaymin Sutarwala is a Salesforce and CRM professional with 19+ years of experience in the Retail and Pharma-Life Sciences industries, specializing in digital transformation, CRM implementation and management, Veeva CRM, Marketing Cloud, and Data Cloud. He has extensive experience designing technology-based solutions that enable business teams to achieve their goals, managing multiple business systems, and partnering with internal and external stakeholders to solve complex business problems.
He currently serves as Associate CRM Strategy and Operations Director at United Therapeutics Corporation, where he spearheads the administration, development, and operations of Salesforce and Veeva CRM platforms for Sales, Marketing, Medical Affairs, and Patient Support teams. His work includes leading large-scale Patient CRM modernization initiatives, Health Cloud upgrades, Veeva CRM optimization, automated referral processing, third-party data integrations, and CRM solutions that improve data accessibility, productivity, reporting accuracy, and patient support operations.
Previously, Jaymin served as Commercial Systems Manager at Mayne Pharma and Senior Salesforce Consultant / Instance Lead at Patheon, part of ThermoFisher Scientific. In these roles, he led Veeva and Salesforce CRM implementations, commercial systems management, automation initiatives, CRM consolidations, and integrations with tools such as Pardot, Veeva Open Data, Clicktools, Conga, DocuSign, and Medallia. Earlier in his career, he held Technology Lead, Technology Analyst, and Systems Engineer roles at Infosys Limited, managing enterprise application projects and leading teams across India, China, and the United States.
Jaymin holds a STEM MBA from North Carolina State University, Poole College of Management, and a Bachelor of Engineering in Computer from Veer Narmad South Gujarat University. He is certified as a Salesforce Certified Administrator, Advanced Administrator, Platform App Builder, Platform Developer I, Data Cloud Consultant, and Data Architect. His technical skills include Salesforce CRM, Sales Cloud, Service Cloud, Health Cloud, Data Cloud, Marketing Cloud, Pardot, Veeva CRM, Veeva Vault, Approved Email, Veeva Engage, Apex, VisualForce, JavaScript, Tableau, DocuSign, ServiceNow, Conga, Python, COBOL, CICS, DB2, and Easytrieve.