Jeremey Kenney
Technology & Integrations Manager | Apple Device Management & MDM | GlobalMac IT
Cleveland, Ohio, United States
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Jeremey Kenney has spent 18 years in IT and 12 of them living and breathing the Apple ecosystem. Starting as a Senior AppleCare Advisor, he eventually found his home in managed services as Technology & Integrations Manager at GlobalMac IT — an Apple-first MSP in Cleveland, Ohio. Jeremey specializes in Apple device management, Jamf Pro, MDM, security stacks, and process automation, and is passionate about helping IT teams work smarter and lead better. A Jamf Certified Admin and Jamf Certified Tech (Jamf Protect), he's also a recurring MacAdmins Conference speaker who loves bringing practical, real-world knowledge to the Mac admin community.
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The Fundamentals: Get Started with Apple Device Management for New MacAdmins
New to Mac administration or Apple device management? This full-day workshop gives you a clear view of today’s Apple management landscape and the core concepts you need to succeed. We’ll cover macOS fundamentals, vendor-agnostic MDM and DDM principles, essential tools and workflows, best practices, and practical resources. You’ll leave with a solid foundation to confidently build and manage your macOS program.
Customer Service Excellence for Mac Admins: Handling Difficult Customers and Improving IT Support
Technical expertise is only part of the equation for a successful Mac admin. Providing excellent customer service—whether to internal employees or external clients—is critical for building trust, reducing frustration, and ensuring smooth IT operations. This session will cover strategies for improving customer interactions, handling difficult users, and elevating the overall IT support experience while maintaining efficiency and professionalism.
Jeremey Kenney
Technology & Integrations Manager | Apple Device Management & MDM | GlobalMac IT
Cleveland, Ohio, United States
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