Jeremey Kenney
Technology and integrations manager at GlobalMac IT
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Jeremey Kenney is an IT leader with 18 years of experience in leadership and 12 years specializing in the Apple ecosystem. Based in Cleveland, Ohio, he has supported Apple technology from multiple perspectives—first as a Senior AppleCare Advisor and later in the managed services space. Jeremey is passionate about leveraging technology to drive efficiency, enhance customer experiences, and support businesses in maximizing their Apple environments.
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Area of Expertise
Customer Service Excellence for Mac Admins: Handling Difficult Customers and Improving IT Support
Technical expertise is only part of the equation for a successful Mac admin. Providing excellent customer service—whether to internal employees or external clients—is critical for building trust, reducing frustration, and ensuring smooth IT operations. This session will cover strategies for improving customer interactions, handling difficult users, and elevating the overall IT support experience while maintaining efficiency and professionalism.
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