Jennifer Krause
Technical Consultant: AI & Automation
Frankfurt am Main, Germany
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As a Technical Consultant, I empower organizations to transform their business processes through automation and AI, leveraging the full potential of Microsoft’s Power Platform. Using Copilot Studio and the broader Copilot ecosystem, I create tailored solutions for our customers that meet their users where they are —whether it's enhancing customer engagement, supporting internal teams, or driving innovation at scale. My goal is to help organizations turn AI into a strategic asset that delivers measurable value and fosters long-term growth.
Technical Consulting: Intelligent Business Unit at NTT Germany AG & Co. KG, an affiliate of the NTT DATA, Inc. Group
Area of Expertise
Topics
Building Autonomous Agents with Copilot Studio: A Practical Introduction
Sprache: Deusch oder Englisch
In this 60-minute session, attendees will explore how to build and integrate autonomous agents using Microsoft Copilot Studio. We’ll begin with a concise overview of Copilot Studio’s core capabilities, followed by a clear explanation of what autonomous agents are—expert systems designed to act independently on behalf of a process or organization.
The session will then dive into the technical integration of autonomous agents within Copilot Studio, showcasing real-world examples with a focus on customer service scenarios.
You’ll learn how these agents can be configured to handle voice-based interactions, automate routine tasks, and deliver consistent, scalable support.
By the end of the session, participants will understand:
- The foundational concepts of autonomous agents
- How to technically implement them in Copilot Studio
- Key benefits for customer service, including 24/7 availability, cost-efficiency, and scalability
We’ll wrap up with an interactive Q&A to address your specific use cases and challenges.
Target Audience: Developers, solution architects, and tech leads interested in AI-driven automation, customer service innovation, and Microsoft ecosystem tools.
Level: Intermediate
Rethinking Test Automation: Streamlining Agent Development with the Copilot Studio Kit (lowcode)
Spache: Deutsch oder Englisch
Discover how the Copilot Studio Kit transforms test automation for custom agents built in Microsoft Copilot Studio. In this 60-minute session, you'll get a hands-on look at how this innovative toolkit simplifies and accelerates the development and testing process.
What you’ll learn:
- Introduction to the Copilot Studio Kit: A quick overview of its purpose and core capabilities.
- Key Features: Deep dive into the unique functionalities that make the kit stand out.
- Workflow Optimization: Live demonstrations showing how the kit enhances efficiency in development and testing.
- Real-World Use Cases: Practical examples that highlight the kit’s impact across different scenarios.
By the end of the session, you’ll understand how to leverage the Copilot Studio Kit to improve reliability, reduce development time, and scale your (lowcode) custom agent solutions with confidence.
Target Audience: Developers, QA engineers, and technical leads working with Copilot Studio or exploring automated agent development.
Level: Intermediate
Verbesserung des Kundenservice mit autonomen Agenten und Dynamics 365 Customer Service.
In diesem Vortrag zeigen wir Ihnen auf, wie autonome Agenten die Bearbeitung eingehender E-Mail-Anfragen revolutionieren können, wenn sie in Dynamics 365 Customer Service und Dynamics 365 Contact Center integriert sind.
Erfahren Sie, wie fortschrittliche KI-Technologien Selfservice- Optionen einführen, die Ticket-Erstellung optimieren und bei Bedarf eine nahtlose menschliche Eskalation sicherstellen können.
In diesem Vortrag behandeln wir folgende Themen:
Selfservice: Erfahren Sie, wie autonome Agenten Ihre Kunden befähigen können, ihre Probleme eigenständig zu lösen. Dadurch wird die Belastung Ihrer menschlichen Agenten verringert und die Reaktionszeiten werden verbessert.
Automatisierte Ticketerstellung: Entdecken Sie, wie KI automatisch Tickets aus eingehenden E-Mails generieren und kategorisieren kann, sodass keine Kundenanfrage unbeachtet bleibt.
Effiziente menschliche Eskalation: Verstehen Sie die Mechanismen zur Eskalation komplexer Probleme an menschliche Agenten, um sicherzustellen, dass Ihre Kunden die persönliche Aufmerksamkeit erhalten, die sie benötigen, wenn es darauf ankommt.
Am Ende dieses Vortrags werden Sie verstehen, wie die Kombination autonomer Agenten mit Dynamics 365 Customer Service die Kundenzufriedenheit verbessern, die betriebliche Effizienz optimieren und den Geschäftserfolg vorantreiben kann.
ColorCloud Hamburg 2026 Sessionize Event Upcoming
Global Power Platform Bootcamp 2026 | Zürich Edition - #GPPBZH Sessionize Event Upcoming
Dynamics Summit 09. & 10. Dezember 2025 Sessionize Event
Power Summit 15. + 16.07.2025 Sessionize Event
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