Joe Meersman
Technical Architect at Palantir.net
Raleigh, North Carolina, United States
Joe has been working in Drupal code for over a decade, growing from a junior developer to a technical architect. Along the way, he's built some cool things. But, more importantly, he's left clients and his team members feeling safe and appreciated. His knack for coding and relationship-building serve him well in his current role as product owner. These days, you'll find him translating client and user needs into working technical solutions.
Topics
Client projects are conversations: What a deeply human experience teaches us about our work
We've gotten agile all wrong. As a Drupal community, we're treating projects like recipes for complex, unfamiliar confections. They've become overwhelming, daunting, and difficult.
In reality, agility is natural. It's as human as speaking and listening. We need to shift our perspective and start treating our work like conversations. Tools and artifacts are dialogue to grow common ground. Positive outcomes come from responding with compassion and staying adaptive to change.
Come to this session to strip away the unnecessary complexity. Learn how treating your projects like conversations makes it easy to build trust, buy-in, and unity.
In for the Long Haul: supporting and growing living sites in the post Drupal 8 landscape
Palantir.net has provided support services for Drupal clients since the Drupal 5 era. With the release of Drupal 8 and the promise of easier upgrade paths, came an increased longevity to projects necessitating a change in how we deliver value on an ongoing basis. The Drupal space had changed - and it became clear we would need to change with it: enter the Continuous Delivery Portfolio (CDP).
Instead of just focusing on routine support and maintenance tasks, we learned how to work alongside our clients to plan for the long term and ensure that their sites continue to grow and evolve alongside the needs of their organizations.
To accomplish this, we needed to redefine our mindset and reevaluate existing practices. We made it a priority to focus on these changes by adopting a growth mindset, fostering psychological safety, and implementing new ways of working with ourselves and our clients.
Attend this session to hear how we:
* Assessed and addressed our areas of improvement,
* Approached technical challenges, including site setup and managing dependencies,
* Implemented new ways to bring strategic thinking to our clients, and
* Strove to create a psychologically safe environment.
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