John Rajasekaran Annamalai is a seasoned CRM technologist and enterprise solutions architect with extensive experience spanning customer relationship management platforms, systems integration, and large-scale application delivery. With a strong background in both Siebel and Salesforce ecosystems, John has spent his career enabling digital transformation across sectors such as public administration, healthcare, telecommunications, and finance.
Currently serving as a CRM Administrator Lead and Senior Siebel Consultant at the New York City Housing Authority, John is instrumental in overseeing Salesforce and Siebel implementations for critical housing litigation systems used by municipal departments. He is responsible for environment setup, system migrations, deployment pipelines, and performance optimization while also leading development and production support efforts. His work in enhancing user interfaces, developing robust workflows, and integrating with Oracle Fusion has significantly improved operational efficiency and service delivery.
Over the years, John has played pivotal roles in diverse engagements including the modernization of healthcare exchanges, deployment of telecom billing platforms, and integration of financial services applications. His technical breadth covers Siebel Open UI, EAI, EIM, Web Services, BI Publisher, and custom development, coupled with a hands-on approach to configuration, scripting, and troubleshooting. John’s ability to manage both technical detail and enterprise-level system architecture has made him a trusted point of contact for clients and stakeholders.
John has also led release management and support functions for organizations such as United Healthcare, Horizon Blue Cross Blue Shield, and multiple state and city agencies. His work has involved requirement gathering, impact analysis, technical documentation, and the delivery of tailored CRM solutions aligned with dynamic business needs. He has consistently demonstrated leadership in defect management, release coordination, and the mentoring of global development teams.
In addition to his professional experience, John holds certifications in Salesforce Administration and Development as well as advanced credentials in Siebel from Oracle University. His commitment to innovation and quality has been recognized through multiple awards from clients and peers, reflecting his dedication to excellence and team success.
John combines technical mastery with strategic foresight, enabling organizations to optimize their customer-facing operations while maintaining robust, scalable, and compliant CRM infrastructures.