I'm a Senior Engineering Manager with over 16 years of experience building and scaling technology platforms across retail and ecommerce. I lead engineering teams responsible for cloud infrastructure, platform modernization, and applied AI, with particular focus on bringing generative AI, retrieval-augmented generation, and computer vision from proof-of-concept into reliable, production-scale systems across thousands of physical locations. I was part of an internal AI Champions program, helping train teams across the organization — not just a single centralized group — to build and scale their own AI-driven solutions, resulting in measurable improvements to both customer experience and internal operations. I'm passionate about the practical, often-overlooked engineering discipline behind real-world AI: rigorous evaluation, honest capacity planning, and leading teams through the tradeoffs that separate a working demo from a system that holds up at scale. I previously spoke at Dynatrace Perform 2023 on Cloud Journey and Observability at Scale.