Kiran Kumar Chitrada is a distinguished technology leader and ServiceNow Certified Technical Architect (CTA) with over two decades of experience spanning military service and enterprise technology management. Currently serving as Principal ServiceNow Architect at Ernst & Young, he brings a unique combination of technical expertise, strategic vision, and disciplined leadership honed through his service as an Armed Forces Veteran with the Indian Navy.
As a Project Management Professional (PMP), Certified Scrum Master (CSM), and ITIL practitioner, Kiran specializes in envisioning and executing technology transformations that drive organizational success. His expertise centers on the ServiceNow platform, where he holds multiple specialized certifications including Discovery, Service Mapping, Event Management, and various Asset Management implementations. He has successfully led cross-functional teams through complex enterprise transformations, with particular strength in IT Operations Management (ITOM) and IT Asset Management (ITAM).
Kiran's leadership philosophy focuses on team building through empowerment, enablement, and motivation. At Vista Equity Partners, he has presented ServiceNow architecture and roadmaps to C-suite executives, securing budget approvals for enterprise-wide implementations. His collaborative approach with stakeholders, from technical teams to business leaders, has consistently delivered tangible value and enhanced operational efficiency. Throughout his career, he has led teams in implementing mission-critical applications for aviation operations, logistics, and maintenance management, including a comprehensive two-year project managing UH-3H helicopter fleet modifications for the Indian Navy involving international stakeholders across multiple countries.
Kiran holds a Master's degree in Information Technology Management & Analytics from the prestigious Indian Institute of Management (Kozhikode), where he graduated with distinction. He earned his Master of Computer Applications with a Gold Medal from Andhra University and holds specialized degrees in Aeronautics (Avionics) and Electronics Engineering. His commitment to continuous learning is evidenced by his extensive certification portfolio, including Certified Information Security Officer (CISO) credentials and multiple ServiceNow specializations spanning ITSM, ITOM, HRSD, and portfolio management domains.
A recipient of the 20 Years Long Service Medal from the Indian Navy and multiple commendations for excellence, Kiran brings integrity, honesty, and discipline to every endeavor. His military background instills a results-oriented approach combined with the ability to navigate complex organizational challenges while maintaining the highest ethical standards. Passionate about leveraging technology to create positive global impact, Kiran continues to seek challenging roles where he can apply his comprehensive expertise in driving organizational transformation and team success in esteemed organizations worldwide.