Dynamic Customer Success Leader and Entrepreneur
Krista LaFever is a seasoned Senior Customer Success Manager with years of hands-on experience in driving customer retention, revenue growth, and operational excellence within the fast-paced worlds of SaaS and B2B technology. Currently serving as a Customer Success Manager at Litmos. Krista specializes in nurturing both Enterprise and SMB accounts, mentoring emerging talent, and consistently exceeding Annual Recurring Revenue (ARR) targets. Her passion for transforming customer relationships into lasting partnerships has earned her a reputation as a "Customer Success Rockstar," with colleagues praising her relentless drive, eloquent interpersonal skills, and ability to foster trust that turns clients into advocates.

Krista's entrepreneurial spirit shines through her founding of LaFever Consulting in 2019, a boutique firm dedicated to empowering small businesses with strategic marketing, B2B sales, market research, and new business development. Under her leadership, the consultancy delivered tailored strategies that boosted client growth by an average of 18% through innovative marketing initiatives, hidden efficiency discoveries, and impactful sales tools. From crafting compelling presentations to executing national campaigns, Krista guided entrepreneurs in defining business directions, generating qualified leads, and maximizing profitability. Her holistic approach—emphasizing customer satisfaction, urgency-driven promotions, and account expansion—helped clients not just survive, but thrive in competitive landscapes.

Building on this foundation, Krista launched ooLango in 2020, a profitable e-learning venture offering immersive language programs in Spanish, Chinese, and English. This innovative platform reflects her commitment to accessible education and global connectivity, blending her business acumen with a personal interest in cultural exchange. Earlier in her career, as Business Development Manager at SoftwareONE (2018–2019), she honed expertise in software licensing, procurement, and compliance, consistently delivering delightful customer experiences that solidified long-term vendor relationships.

A proud alumna of Marymount University, where she earned her MBA in Business Management, Marketing, and Related Support Services, Krista also draws inspiration from her undergraduate studies at Virginia Tech and professional development at Harvard Business School. Based in Tempe, Arizona, she balances her professional pursuits with an active lifestyle, including hiking and outdoor adventures that fuel her creative energy.

As a sought-after speaker, Krista captivates audiences with insights on customer-centric strategies, entrepreneurial resilience, and leveraging technology for growth. Her talks blend real-world anecdotes from scaling startups to optimizing SaaS ecosystems, empowering professionals to build teams that don't just meet goals—they redefine success. Whether addressing industry conferences or corporate workshops, Krista leaves attendees inspired to prioritize relationships, innovate boldly, and drive measurable impact.

For speaking engagements, contact Krista via LinkedIn.