Kristian Nadim
ProsessPilotene, Team lead Senior CRM Konsulent
Oslo, Norway
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Kristian is an accomplished Senior CRM Consultant with a passion for technology and a solution-oriented approach. He is a visionary, always on the lookout for new opportunities and dedicated to sharing his valuable insights with others. His extensive experience with projects of implementeting Customer Service Omnichannel Voice.
With a proven track record in the information technology and services sector, Kristian has been instrumental in helping organizations transition from fragmented data silos to cloud-based CRM systems. His expertise lies in streamlining processes, enhancing customer engagement, and driving growth through the power of customer experience.
Kristian's dedication has helped numerous organizations achieve CRM excellence, making him a sought-after expert in his field. "I'm looking foreward to share knowledge and insights about".
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Area of Expertise
Voice in Dynamics 365 Customer Service - Copilot Voice Conversation versus Third Party Solutions
Voice can be used to automate customer conversations beyond the realms of a chat widget. This is achieved by using interactions by phone or video call and handover to agents with transcriptions when necessary. This session will take a deep demo-driven dive into how voice can be leveraged in Dynamics 365 Customer Service Omnichannel, using either Copilot Voice Conversation or Third Party Solutions. We will look into call transcription and resume and explore each option's key features, benefits and gotchas, with examples of which solution to use and when with voice for Dynamics 365 Customer Service.
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