Kristina Marko
Senior Product Manager, Microsoft
New York City, New York, United States
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Kristina is a Senior Product Manager in the M365 Copilot Extensibility Product Group at Microsoft, where she leads the development of AI-powered solutions shaping the future of Microsoft products. She plays a pivotal role in shaping the AI strategies of Fortune 500 companies, enabling them to leverage Copilot as a transformative technology. Her work directly influences the evolution of M365 products, collaborating closely with both Microsoft teams and customers to ensure that the product continues to meet real-world needs and deliver meaningful impact. Kristina has been instrumental in launching Copilot experiences across flagship Microsoft apps, including Word, Excel, PowerPoint, and OneNote. She also led the design and rollout of Microsoft’s new emoji set, enhancing digital communication with greater inclusivity and expressiveness. With a robust background as a Cloud Architect and Application Development Engineer, Kristina excels at bridging the gap between complex technical solutions and strategic business objectives. Over the years, her global perspective shaped by living in seven cities around the world has enriched her approach to problem-solving and innovation. She is deeply committed to advocating for diversity and inclusion within the tech industry and inspiring the next generation of leaders.
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Build Citizen Facing Agents in GCC
Learn how to build a citizen‑facing, compliant agent in Microsoft Copilot Studio for GCC using only a public government website as your knowledge source. We’ll cover how to scope and prepare public site content for accurate retrieval, design prompts that keep answers grounded and link‑back‑friendly, and work within GCC constraints while still delivering a polished, reliable experience.
You’ll also see how to install and use the Copilot Studio Kit (CSK) in GCC environments to enhance your agent with deeper analytics, structured testing, compliance insights, and expanded design options—giving you the full toolkit to build, measure, and refine a high‑trust agent at scale.
This session gives you a clear, practical blueprint for turning public web content into a dependable, analytics‑ready, citizen‑facing agent built for government clouds.
How Microsoft Actually Builds Copilot Agents
Hands‑on engineering, evals, and hard lessons from the field
Microsoft 365 Community Conference
https://m365conf.com/#!/session/How%20Microsoft%20Actually%20Builds%20Copilot%20Agents/8576
Kristina Marko
Senior Product Manager, Microsoft
New York City, New York, United States
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