Speaker

Laura Isabelle

Laura Isabelle

Rehabilitation Support Services; Senior Program Coordinator; Transition Support Team

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Laura Isabelle, LMSW, is a senior program coordinator at Rehabilitation Support Services in upstate New York. Isabelle holds a master’s degree in social work from the State University of New York at Albany. Since its inception, she has played a key role in creating and implementing the Transition Support Team program policies and procedures. Isabelle acts as the intermediary to hospital administrators on behalf of currently hospitalized individuals and is responsible for all day to day operations of the program. she is a member of the Saratoga and Albany County SPOA Committees, where she works collaboratively with local mental health housing providers.

Lena Johnson is the director of service development at Rehabilitation Support Services, where she plays a key role in supporting its transition into managed care and the shift from fee-for-service towards value-based care. Johnson has held leadership positions in the managed care, health home and medical industries with a focus on implementation of new policy, government programs, quality improvement and service delivery within managed care and community-based settings. Prior to joining Rehabilitation Support Services in 2015, Johnson led the development and served as the executive director of the Hudson Valley Care Coalition Health Home. Johnson served as the Director of Business Process Outsourcing at the Hudson Center, where she implemented and directed administrative services to two lead Health Homes. Johnson also served on several New York State Department of Health-led advisory boards, presented nationally the subject of health home and care coordination strategy and has been featured in journals including Case Management Advisor and the Journal of Ambulatory Case Management.

Laura Isabelle

Rehabilitation Support Services; Senior Program Coordinator; Transition Support Team

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