Leonard Laci
Lufthansa Industry Solutions
Tirana, Albania
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Leonard is a Microsoft Power Platform Certified Solutions Architect holding 10 Microsoft certifications and 5 years of specialized expertise in Dynamics 365, Power Platform, and Azure development. As the leader of a 40-developer team, he architects and delivers enterprise-grade solutions encompassing custom plugins, Azure Functions, Power Apps, and complex system integrations.
His experience spans the full development lifecycle—from Business Process Flow implementation and plugin architecture to CI/CD pipeline design and Azure-based automation.
Leonard has successfully led numerous enterprise deployments and modernization initiatives, bringing deep technical knowledge and proven patterns to organizations navigating the Microsoft ecosystem.
A dedicated technical educator, Leonard regularly conducts bootcamps and training programs, equipping development teams with the skills and best practices needed to build robust, scalable solutions on the Microsoft platform.
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Elastic Tables: Uncover the myth
This session will be all about breaking down myths around elastic tables being a very distant and unused part of Dynamics CRM. We will go through some very common use cases where elastic tables are overlooked, and we will dive into why this fascinating storage "Guard" is overlooked.
We will also showcase the growing popularity of elastic tables inside Dynamics CRM.
We will then proceed to see and understand how to use an elastic table and when to use an elastic table. To follow, we will have a comparison between elastic tables and other alternatives that are being used in the market as replacements of elastic tables.
The session will not be hands on.
Maximise your Copilot usage in your Power Platform implementation
Are you eager to hop on the latest trends of Copilot usage in Power Platform? Are you looking to automate business processes that require a "humanly" touched output?
Then this session is the right one for you. In this session we will showcase how to get started with your first Copilot, from the setup, to connecting and to publishing, we will explore the vast opportunities that Copilot studio offers us, to automate business processes quickly and in a refined fashion.
We will also get the chance to see Copilot in action regarding specific use cases, such as:
1. A Developer Assistant Copilot
2. A Business Analyst Assistant Copilot
3. A Customer Service Assistant Copilot
4. A Copilot personalised to a specific industry.
The entire session will be hands on, and it will be organised in a walk through mode.
Integrating OpenAI and Power Platform for Smarter Dynamics 365 Solutions
This session will showcase how integrating Open AI with components of the Power Platform, specifically MS Dynamics 365, Power Automate and Azure functions, can significantly boost productivity and accuracy in Customer Service.The content demonstrated through the session will include use-case findings from Lufthansa Cargo, a live demonstration of the solution and present a hybrid code approach, thus a combination between low code and pro code.
Key Learnings for the attendees:
1. Gain insights into the development and implementation of Open AI within Customer Service processes running in MS Dynamics 365.
2. E-Mail Routing via Microsoft Omnichannel: AI detects email context and supplies routing rules with AI determined categorisation to ensure requests are directed to the correct queues without internal forwarding.
Join us to explore how a combination of OpenAI and Power Platform can enhance different areas of your Dynamics 365 CRM/Power Platform implementation.
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