Integrating OpenAI and Power Platform for Smarter Dynamics 365 Solutions

This session will showcase how integrating Open AI with components of the Power Platform, specifically MS Dynamics 365, Power Automate and Azure functions, can significantly boost productivity and accuracy in Customer Service.The content demonstrated through the session will include use-case findings from Lufthansa Cargo, a live demonstration of the solution and present a hybrid code approach, thus a combination between low code and pro code.

Key Learnings for the attendees:

1. Gain insights into the development and implementation of Open AI within Customer Service processes running in MS Dynamics 365.

2. E-Mail Routing via Microsoft Omnichannel: AI detects email context and supplies routing rules with AI determined categorisation to ensure requests are directed to the correct queues without internal forwarding.

Join us to explore how a combination of OpenAI and Power Platform can enhance different areas of your Dynamics 365 CRM/Power Platform implementation.