Lori Serna is from Cal Poly San Luis Obispo, a California State University campus, where she is the Business Transformation Manager and serves in the Administration & Finance Division. She facilitates transformation and operational excellence initiatives for a broad range of operations and service units. Lori has 15 years’ experience in lean thinking and application. Most of her experience is lean in higher education, first as a lean-practitioner & manager of Payroll Services, then launched the department of Business Transformation in 2016 to lead kaizen initiatives/projects and provides training and mentorship to division staff through her “T-Core” (Business Transformation Core) program.