Manoj Reddy Jaggavarapu is a seasoned technology executive with over 20 years of experience in architecting, developing, and leading the delivery of scalable, reliable, and intelligent enterprise software solutions. Currently serving as Senior Director of Software Engineering at Progress Residential, Manoj has played a pivotal role in leveraging AI and automation to transform customer experience, operational efficiency, and fraud prevention in the real estate technology space.
At Progress Residential, Manoj led the development and pilot of an AI-driven leasing solution that nurtures over 20,000 leads per month across multiple channels email, text, and voice with plans for national expansion to manage over 2 million leads annually. His leadership in integrating Salesforce Voice Cloud with AWS Connect, along with AI-powered call quality analysis systems, contributed to a 30% reduction in lost cases and a 28% cut in call center costs. He also spearheaded initiatives such as a redesigned customer portal, advanced case handling workflows, and the automation of over 6,000 types of HOA notices using OCR and generative AI resulting in the elimination of 10 person-days of manual effort and drastically reduced error rates.
Previously, at 7-Eleven, Manoj led the RIS 2.0 cloud migration, handling over 10 million POS transactions daily across 10,000+ stores, and modernized cashierless store operations using computer vision. He played a critical role in launching the 7NOW delivery platform, now a billion-dollar line of business, and spearheaded innovations in contactless retail, including the U.S.'s first facial recognition-based payment and loyalty system in partnership with Caliburger while at NEC Corporation.
Manoj’s earlier experience includes technical leadership roles at NEC India and Wipro, where he built and optimized mission-critical systems in retail, telecom, and pharmacy domains. He has consistently demonstrated the ability to lead large engineering teams, drive complex cloud migrations, develop AI-first applications, and bring innovative solutions to market with measurable business outcomes.
With deep hands-on expertise in full-stack development, AI/ML, RPA, and cloud architecture (AWS), Manoj continues to drive digital transformation through technical innovation and strategic leadership.