Dedicated IT professional with a deep passion for technology and a commitment to helping others succeed. As a Microsoft Certified Trainer and Microsoft Certified Technology Specialist, I’m proud to combine 30 years of experience span various key areas, allowing me to engage with different teams and individuals effectively. I understand the challenges that come with managing projects, databases, and information systems. Whether it’s overseeing call centers, implementing ERP solutions, or training management teams, I strive to create a supportive environment that fosters growth and collaboration. My background in business intelligence and analytics, talent management, and network administration equips me to tackle complex problems while being attuned to the needs of those I work with. With a focus on people management and teamwork, I approach every challenge with empathy and a solution-oriented mindset.