Manuel Joy is a seasoned technologist with over 20 years of experience in software architecture, design, development, cloud computing, healthcare technology, artificial intelligence, and machine learning. He has held senior technical and leadership roles at PointClickCare, Oracle, Gogo Air, GE Healthcare, Microsoft, Nokia, Siemens, and Atinav.
He currently serves as a Senior Software Architect at PointClickCare, where he leads the design and development of ML- and LLM-based healthcare solutions for analyzing Electronic Health Records and generating concise, actionable clinical insights. He also leads the architecture of a medical ML and LLM application evaluation platform, focusing on accuracy, reliability, scalability, security, clinical relevance, and HIPAA compliance.
Previously, at Oracle Cloud Infrastructure, Manuel led the architecture and development of scalable cloud platforms and implemented an AI-based customer engagement system capable of deflecting approximately 45–50% of user queries. At GE Healthcare, he led the modernization of a next-generation medical imaging platform, including cloud migration, distributed architecture, and the integration of machine learning algorithms into medical imaging workflows.
His expertise includes software architecture, distributed systems, microservices, Kubernetes, AWS, machine learning, LLMs, DICOM, FHIR, Java, C++, Python, Golang, Scala, and cloud computing. He is also experienced in technical leadership, team building, mentoring, and people management.
Manuel holds an M.S. in Software Systems from the Birla Institute of Technology and Science and a B.Tech. in Computer Science and Engineering from the University College of Engineering, Mahatma Gandhi University. He is also the inventor of two U.S. patents related to machine-learning-based medical image rendering and medical image interfaces.