Mari Anne’s housing career began in 1999 as a resident advisor for a privately-owned residence hall on the University of Illinois Urbana-Champaign campus. She joined University Housing in 2004 and has held a variety of roles with an eye toward student service during her 22 year tenure. As the director of Housing Information & Marketing, she leads residence hall occupancy management, marketing, communications, and assessment. In addition, Mari Anne champions strategic initiatives to support both students and staff who call University Housing home. Most recently she partnered with other housing executives to implement a culture & climate action plan focusing on staff support structures and developing the next level of strategic leaders in University Housing. Mari Anne received a Bachelor of Arts degree in Speech Communication & Political Science and a Master of Education with an emphasis in Leadership: Training & Development from the University of Illinois Urbana-Champaign. Mari Anne has served as an external consultant on occupancy management and assignment operations, is a certified facilitator for Crucial Conversations and regularly collaborates to train others in providing excellent customer service within the campus community.