Martin Newman
Customer Experience Leader | Board Advisor | Speaker | Author
London, United Kingdom
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Martin Newman is a globally recognized expert in customer centricity, board advisor, speaker, and author. With over 40 years of experience in the consumer-facing industry, he has transformed brands like Burberry, Ted Baker, and Harrods, driving business growth through customer-first strategies. As the Founder of The Customer First Group, Martin is dedicated to helping businesses put customers at the heart of everything they do. He is a trusted advisor to boards and leadership teams, providing strategic insights on digital transformation, customer experience, and omnichannel retail. An acclaimed speaker and author of "100 Practical Ways to Improve Customer Experience" and "The Power of Customer Experience," Martin continues to shape the future of business by championing customer-first cultures.
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