Speaker

Mattias Kressmark

Mattias Kressmark

Customer Success Manager - Microsoft Teams

Customer Success Manager - Microsoft Teams

Stockholm, Sweden

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Mattias Kressmark is a Customer Success Manager with 20 years experience from the IT industry. Mattias is helping organizations around the globe to maximize their investment and use of modern cloud communications solutions.

Mattias Kressmark är Customer Success Manager inom Microsoft Teams och har 20 års erfarenhet från IT branschen. Det senaste decenniet har Mattias arbetat med implementationer av moderna samarbets och möteslösningar både i Sverige och internationellt.

Area of Expertise

  • Information & Communications Technology

Topics

  • Microsoft Teams phones

Advanced CQD made simple

How can we measure and improve call quality in Microsoft Teams? The clients and service from Office 365 are continually improving and our possibilities to collect and analyze data are amazing. Using the Advanced Call Quality Dashboard and Power BI we can formulate intelligent questions and let the data answer where we can improve the quality in the most efficient manner.

Call Quality from headset to cloud

How can we measure and improve call quality in Microsoft Teams, Skype for business and Lync? The clients, servers and services from Office 365 are continually improving and our possibilities to collect and analyze data are amazing. Using the Call Quality Dashboard, Call analytics and Power BI we can formulate intelligent questions and let the data answer where we can improve the quality in the most efficient manner.

What's new with Teams Phone Mobile?

This session will go through everything there is to know about Teams Phone Mobile, for both users and administrators. We will also hear from customers that implemented Teams Phone Mobile on a larger scale, and take a look at the integration between Copilot and Teams Phone Mobile.

Samtalskvalité från headset till moln

Hur kan vi mäta och förbättra samtalskvaliteten i Microsoft teams, Skype for business och Lync? Klienterna, servrarna och tjänsterna i Office 365 förbättrats ständigt och våra möjligheter att samla in och analysera data kring samtalskvalité är fantastiska. Med hjälp av Call Quality Dashboard, Call analytics och Power BI kan vi ställa intelligenta frågor och låta Datat svara på var vi enklast och snabbast kan förbättra kvalitén.

Experts Live Netherlands 2024 Sessionize Event

June 2024 Nieuwegein, The Netherlands

Teamsdagen Hybrid Hösten 2023 Sessionize Event

October 2023 Stockholm, Sweden

Microsoft TechDays 2018 Sessionize Event

October 2018 Kista, Sweden

Atea IT-Arena 2017

Microsoft Teams – Hubben för Samarbete i Office 365

October 2017 Malmö, Sweden

Mattias Kressmark

Customer Success Manager - Microsoft Teams

Stockholm, Sweden

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