Speaker

Mauricio Oliveira

Mauricio Oliveira

Global Black Belt Customer Service

Toronto, Canada

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With over 20 years of experience in IT and business, I am a Global Black Belt Technical Specialist for Dynamics 365 Customer Service at Microsoft. I leverage my pre-sales and cloud computing skills to help customers in the Americas transform their customer engagement and service operations with Microsoft technology.

As a Contact Center Technical SME, I provide world-class knowledge, skills, and abilities to local sales teams, and collaborate with them to secure wins that showcase Microsoft innovation across our cloud.

Area of Expertise

  • Information & Communications Technology

Topics

  • Dynamics 365 Customer Service

DynamicsCon LIVE Sessionize Event

May 2024 Denver, Colorado, United States

Mauricio Oliveira

Global Black Belt Customer Service

Toronto, Canada

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