With over 20 years of experience spanning IT and business, I am a Global Black Belt Technical Specialist for Dynamics 365 Contact Center at Microsoft, working with some of the largest enterprise customers across the Americas to transform customer engagement and modernize contact center operations through innovative cloud solutions.

My industry experience spans telecommunications, retail, manufacturing, travel and transportation, and other sectors, where I help organizations address complex business challenges and accelerate their contact center transformation journeys.

As a Contact Center subject matter expert, I partner with sales teams and enterprise customers to shape strategic solutions, provide technical leadership throughout the pre-sales journey, and drive successful business outcomes. By combining deep expertise in contact center technologies, AI agents, cloud computing, and solution architecture with a customer-first mindset, I help organizations unlock the full potential of Microsoft technology and showcase innovation across our cloud ecosystem.