Megha Hooli is a Senior Program Manager at Amazon and a technology leader with 10+ years of experience building and scaling products and programs across AI, retail, healthcare, and enterprise technology.

Her work focuses on turning emerging technologies into practical, measurable outcomes—from AI-driven automation and intelligent customer experiences to enterprise AI adoption and Agentic AI. At Amazon, Megha leads global initiatives within Worldwide Customer Service, partnering across product, engineering, analytics, finance, and business teams to solve complex customer experience challenges at scale.
Before Amazon, Megha held product and technology roles across Cognizant, ACCELQ, Emerson Digital, and Accenture, working on healthcare platforms, AI-powered test automation, industrial systems, and digital transformation.
Beyond her industry work, Megha is an active speaker, author, and technology community contributor. She speaks about Agentic AI, responsible AI, AI-powered product strategy, cybersecurity, personalization, and the practical realities of taking AI from experimentation to enterprise-scale adoption.
Megha holds an M.S. in Business Analytics from The University of Texas at Dallas and a B.E. in Telecommunication Engineering.