Shift: to Usability Theater

Congratulations!! You are finally getting to interact with your customers! No more second-hand feedback from the product, business, or sales teams. You better not screw it up!

There are rules for interacting with customers.

If you don't follow them, you might get your customer privileges taken away. Learn how to talk to customers, avoid bias, and uncover the unknown secrets that nobody tells you.

Shift: to Usability Theater (Workshop)

Congratulations!! You are finally getting to interact with your customers! No more second-hand feedback from the product, business, or sales teams. You better not screw it up!

There are rules for interacting with customers.

If you don't follow them, you might get your customer privileges taken away. Learn how to talk to customers, avoid bias, and uncover the unknown secrets that nobody tells you.

Shift: to Usability Theater

Congratulations!! You are finally getting to interact directly with your customers! No more second-hand feedback from the product, business, or sales teams. You better not screw it up! There are rules to interacting with customers, and if you don't follow them, you might get your customer privileges taken away. Learn how to talk to customers, avoid bias, and uncover the unknown secrets that nobody tells you.

Shift: From Hearing to Listening Workshop

Listening is easy to learn but hard to master!

We know those who are the most successful in their lives are expert listeners.
And yet we are surrounded by poor listeners. So what do we do about it?

In today's "Age of Distraction", good listening is difficult to achieve, let alone maintain!

So how can we interrupt the monologues and create more dialogues for better outcomes?

Learn how to use three key techniques to increase our listening and collaboration:
1. Double Aces - how to better respond to situations through active listening
2. Distraction Busters - Master ways to decrease distractions
3. Meisner's Repetition Exercise - An acting technique that allows you to "get out of your head" and shift focus to the speaker

I have shared these listening topics during regular coaching and mentoring sessions throughout my career, with increased focus since 2015 and they are highlighted in the book, "Shift: From Product to People".

Shift: From Hearing to Listening

Listening is easy to learn but hard to master!

Those who are the most successful in their lives are expert listeners. First off, let's agree we all are experts at listening. We have been doing it all our lives, right?

Well in today's "Age of Distraction", achieving focused active listening is difficult!

So how can you increase your influence in any role by listening better?

Find out as we cover ideas and habits such as using the Double Aces technique for better results, applying internal and external distraction busters, and much more!

We will run a listening bingo game, practice active listening together, and hold a Double Aces Retro run for literally "fast feedback"!

The results will increase your listening abilities, reduce your distractions, and expand your influence!

I have shared these listening topics during regular coaching and mentoring sessions throughout my career, with increased focus since 2015 and they are highlighted in the book, "Shift: From Product to People".