Miranda Jones
Director of CX PM, Microsoft
Dallas, Texas, United States
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Miranda serves as the Director of Customer Experience PM for OneDrive and SharePoint (ODSP). Her team plays a vital role in the product development organization, focusing on understanding customer needs and requirements through high-quality one-on-one engagements and analyzing feedback and sentiment from various large-scale channels like in-product feedback and support. Her team represents the customer's viewpoint within ODSP engineering, providing insights that shape product roadmaps highlighting what delighters and detractors to guide engineering priorities. They aim to increase customer adoption and satisfaction by turning customer insights into strategic actions.
Miranda proudly holds a degree in Computer Engineering from the University of Michigan and brings over 20 years of experience in technology, having worked as a program manager, technology transformation leader, and technical consultant. She thrives in roles that balance product development and customer facing engagements. As a seasoned leader in the tech and customer experience, she has held positions focusing on the connection between product delivery and customer experience at Microsoft, AWS Professional Services, Amazon Alexa, and Southwest Airlines.
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This session explores the pivotal role of mentorship in career advancement. It delves into effective strategies for establishing and nurturing mentor-mentee relationships, highlighting how these connections can drive professional growth. Additionally, the session emphasizes the importance of active participation in these relationships to support personal development and career progression. Participants will gain actionable insights into leveraging mentorship to unlock new opportunities and achieve their career goals.
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