Nii Odoi
Cloud | DevOps | Manager - Support Engineering, Monterosa
Boston, Massachusetts, United States
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I am an AWS-certified Cloud and DevOps Engineer with extensive experience in support engineering, specialising in cloud solutions, automation, and customer support optimisation. In my role as a Lead Support Engineer, I design, implement, and optimise cloud-based systems to improve reliability, automate workflows, and enhance customer experiences, all while leveraging advanced tools to solve complex technical challenges and streamline operations.
Area of Expertise
Topics
Building Smarter Cloud Support Systems with AWS Lex
This talk will explore how AWS Lex is transforming cloud service management, improving customer support through intelligent chatbots and automation.
I’ll dive into real-world use cases and live demo.
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