Nikola Pancic
Quby Technology, Founder
Belgrade, Serbia
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I am a Lead Tech Consultant specializing in Microsoft Dynamics 365 Customer Engagement and the Power Platform. Throughout my career, I have delivered tailored business solutions that help organizations transform their operations using Microsoft Business Applications. As the leader of BizSource, a community user group dedicated to Microsoft Business Applications, I am passionate about fostering knowledge sharing and collaboration among professionals and enthusiasts.
I have had the privilege of speaking at numerous international conferences, where I share practical insights and real-world experiences from complex implementation projects. My approach combines deep technical expertise with a genuine passion for empowering others, making my sessions both informative and engaging. Whether I am guiding teams through digital transformation or mentoring the next generation of tech professionals, I am committed to advancing the Microsoft ecosystem and building a vibrant, connected community.
Area of Expertise
Topics
New Marketing era is here!
Are you confused with the new changes in Dynamics 365 Marketing?
Do you want to learn all the ways you can reach out to your customers and how you can leverage AI to help you out with that?
In this session, I will cover new changes to the Dynamics Marketing application and cover all the new benefits of connecting it with the new system.
How to create your copilot with data from Dynamics 365 applications
Let's imagine that you have Dynamics 365 Applications (Business Central and Sales) and with integration, you can collaborate and work in both applications. But how do you extend this connection and allow your customers to use data from these applications and communicate with you using Copilot?
In this session, we will show you how to allow your customers to see data and write the data into a few different Dynamics 365 Applications using Copilot Studio.
How to create your AI Copilot with data from Dynamics 365 applications
Imagine seamlessly integrating Dynamics 365 Applications (Business Central and Sales) to enhance collaboration and productivity. Now, take it a step further: empower your customers to leverage data from these applications and interact with your business using an AI Copilot powered by Large Language Models (LLMs) and Generative AI.
In this session, we'll demonstrate how to extend this powerful integration, allowing your customers to access and update data across multiple Dynamics 365 Applications using Copilot Studio. Join us to discover how LLMs and Generative AI can revolutionize your customer interactions and maximize the potential of your Dynamics 365 ecosystem.
How to better analyze your customers using Dynamics 365 Customer Insights
Would you happen to have a complete overview of all your customers?
Do you have several different systems or databases and wondering how to unify all the data in one place?
In this lecture, we will see how we can solve unstructured data problems and have an overview of all clients in one place.
Building Smarter B2E Portals with the Help of Agents
Learn how to build a B2E portal using Microsoft Power Pages, a powerful platform for creating secure and scalable websites tailored for internal business use, and seamlessly synchronizing data from Business Central and Dynamics 365 Sales. Discover how embedding an AI-powered Agent, developed with Copilot Studio, can simplify processes, boost employee satisfaction, and optimize your internal workflows.
We will demonstrate how to embed an intelligent Agent, into your portal. This AI-powered Agent will not only simplify routine processes, such as information retrieval and task execution, but also provide personalized assistance, reducing administrative overhead and enabling employees to focus on higher-value tasks.
Business Central & Sales integration with Copilot Studio
In this dynamic workshop, participants will collaboratively focus on designing and implementing a streamlined end-to-end sales process using Microsoft Dynamics 365 technologies, with a particular emphasis on optimizing data synchronization between Dynamics 365 Sales and Business Central. The workshop's key components such as Copilot Studio, Adaptive Cards, Power Automate, and auto lead generation in Dynamics 365 Sales, are all seamlessly integrated with the sales process through Business Central. Attendees will engage in hands-on activities, discussions, and testing to contribute to creating a seamless sales workflow. The agenda covers planning, technical setup, and the implementation of Copilot Studio to effectively interface with Dynamics 365 Sales and Business Central, especially on the Power Pages website. The overarching goal is to empower participants to actively shape and refine this user-friendly solution, promoting innovation and collaboration within the team.
How to customize Business Central with Dataverse and Power Platform?
When you hear about Power Platform, you can conclude this is a no-code (or low-code) tool. On the other side, usually it requires coding if you want to extend Business Central. Is there an opportunity to mix Power Platform no-code capabilities with Business Central? As Business Central is not natively based on Dataverse, it will be good to understand how we can use Dataverse and Power Platform to extend regular Business Central functionalities and use data partially in the Business Central database and partially in Dataverse. And answer is ‘yes’, it is possible, and I would like to show how.
How to connect Power Virtual Agent and Business Central
You have Business Central and have the consideration to start with some chatbots. The main focus is how this chatbot can work with BC.
Power Virtual Agent can be connected directly to BC, and we will shoe you how to create a Sales Order in PVA directly to BC without any code.
How to connect Power Virtual Agent and Business Central
You have Business Central and have the consideration to start with some chatbots. The main focus is how this chatbot can work with BC.
Power Virtual Agent can be connected directly to BC, and we will show you how to create a Sales Order in PVA directly to BC without any code.
How to connect Power Virtual Agent and Business Central
You have Business Central and have the consideration to start with some chatbots. The main focus is how this chatbot can work with BC.
Power Virtual Agent can be connected directly to BC, and we will show you how to create a Sales Order in PVA directly to BC without any code.
Extend Dynamics 365 Business Central integration with Dynamics 365 Sales
How to set up data synchronization between Business Central and Sales? Which tables are synchronized, and how does connection works? What should I do when regular data sync is not enough?
This session will show how you can set up connections between Business Central and Sales and how data synchronization work and gives you real value. But the key side is that we will try to answer the question of what we should do when data sync is not enough and what we should do when the tables we need are not supported. Join us, and we will answer all these questions.
Days of Knowledge Nordic 2025 Sessionize Event
Directions EMEA 2024 Sessionize Event
Directions North America 2024 Sessionize Event
Directions EMEA 2023 Lyon Sessionize Event
BC TechDays 2023 Sessionize Event
Days Of Knowledge Nordic 2023 Sessionize Event
Days Of Knowledge Central Sessionize Event
Nikola Pancic
Quby Technology, Founder
Belgrade, Serbia
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