Peter Isaacs
Conversation Designer
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Peter Isaacs is a Full-Stack Conversation Designer working at one of Australia’s largest retailers. Here he designs experiences for chat, IVR and Google Assistant applications. Peter has a keen interest in using customer data to predict a user's intent and is passionate about evolving conversation design into a fully-fledged practice, with specialisation across all verticals.
Links
Fireside chat with Peter Isaacs - How one of the largest retailers fixed their chatbots by redesigni
Peter Isaacs (from Woolworths) sits down with the HumanFirst team, and talks about his experience re-building the Woolworth chatbots with a NLU design mindset, and how this work lays the foundation for their continued investment in digital transformation.
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