Pascal Freund
From dial tone to dialogue: making Teams Phone actually think.
Frankfurt am Main, Germany
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Pascal brings over a decade of SfB and Teams Phone expertise to the table, spearheading Voice AI integrations for companies across the DACH region.
His sweet spot is where telephony stops just ringing and starts thinking for itself - bridging the gap between traditional telephony integrations (Direct Routing, Operator Connect, SBCs) and agentic voice workflows that actively take the load off customer service agents.
Expect to hear what actually works in real-world tenants, not what just looks good on marketing slides. Plain talk over buzzword bingo.
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