Pratik Bhatt
Senior Identity Engineer · Founder, Sangyaa Consulting · Triple-certified Okta SME
Gandhinagar, India
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Pratik Bhatt is a Senior Identity Engineer with 15+ years in enterprise IAM, currently embedded with a UK energy retailer where he built and shipped Okta Genie — a Gemini-powered identity agent on Google Cloud serving ~8,400 users in production.
He is triple-certified by Okta (Consultant, Developer, Workflows Specialist), has delivered 350+ SSO integrations across his career, and maintains an open-source PowerShell automation library for Okta administrators that was peer-reviewed by Okta engineering and is used in 10+ countries.
He was an invited speaker at IIMA Ventures' inaugural Claude Code for Everyone: Ahmedabad Edition (3,000+ registrations for 100 seats). Through Sangyaa Consulting he works on agentic AI for identity operations, and he co-runs an AI practitioner meetup community in Ahmedabad.
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The Integration That Didn't Exist: Bridging Google Chat and Okta with a Gemini Agent
Every enterprise has the same silent tax: someone locked out of their account, waiting on a helpdesk ticket for a password reset that a machine could have done in six seconds.
This session walks through a production AI agent that closed that gap for a UK energy retailer with ~8,400 users — built entirely on Google Cloud, and shipped by a two-person effort inside an existing IAM team.
There was no native Google Chat → Okta integration. We built the bridge ourselves: a Python service on Cloud Run (europe-west2), Vertex AI Gemini Flash for intent resolution, Firestore for conversation state, Pub/Sub and Secret Manager underneath, and a self-hosted static OIDC issuer feeding Workload Identity Federation so the whole thing runs keyless — no long-lived service account keys anywhere.
We'll cover:
1. The architecture, end to end
2. Guardrails for irreversible actions
3. Keyless auth on GCP via a self-hosted OIDC issuer and Workload Identity Federation
4. Observability that survives an audit
5. The honest numbers (What is improves)
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