Vikas Prasad is a technology leader with over 20 years of experience driving enterprise contact center modernization, AI-driven customer experience innovation, and large-scale cloud migrations for Fortune 500 organizations. Currently serving as a Senior Solutions Architect at Amazon Web Services, Vikas has established himself as one of the foremost experts in Amazon Connect, delivering consistent business impact across banking, automotive, energy, retail, and telecom sectors.
At AWS, Vikas has led some of the most consequential contact center transformations in the industry. He served as lead architect for a leading North American automobile manufacturer's migration from Genesys to Amazon Connect, delivering significant cost savings, improved agent efficiency, and strong return on investment. As a strategic advisor to a major US banking institution, he spearheaded multiple transformation programs generating substantial productivity savings and revenue growth. His work with a large regulated power and utility provider further demonstrates his ability to navigate complex, regulated environments while delivering measurable business outcomes..
Vikas is the Global Subject Matter Expert for Amazon Connect Forecasting, Capacity Planning & Scheduling, having driven impact across dozens of enterprise engagements and shaped the AWS product roadmap through a high volume of accepted product feature requests. His thought leadership extends to published AWS technical blogs, official AWS YouTube training videos, and speaking engagements at Contact Center Day, AWS PartnerCast, and Enterprise Connect, consistently earning strong audience reception and recognition from global partners and enterprise clients alike.
Recognized as an AWS TFC Gold Member and Silver Member in consecutive years, Vikas has received formal commendations from Amazon Connect Product Management and enterprise account leadership. Beyond his technical contributions, he actively mentors engineers, judges innovation competitions, including the Georgia Tech Capstone Design Expo, and contributes to STEM education outreach in his community.
Vikas holds a Bachelor of Engineering in Information Technology from Birla Institute of Technology, Mesra, and is a graduate of MIT's Digital Transformation Program. He holds multiple AWS, Azure, PMP, and Java certifications and is a rare Certified VoiceXML Developer publicly listed by the VoiceXML Forum.