Ricardo is a Customer Success Manager at Microsoft, helping customers maximize the value of their investment in Modern Workplace solutions (Office 365, EMS, and Windows 10). Previously he spent many years delivering customized solutions and expertise as a professional consultant for Microsoft services, specifically SharePoint and related technologies. He has been an active participant over the years in the Central Ohio technical community, giving many talks and presentations at local events, and serving on the boards for regional groups like the Columbus SharePoint User Group and the Microsoft Dogfood Conference.