Ritesh Shah is a seasoned professional with two decades of consulting and sales experience in ServiceNow, Cloud (AWS), and AI. Currently, he serves as a GenAI Architect at ServiceNow, where he leverages his extensive expertise to drive innovation and efficiency. Ritesh has a proven track record of leading large-scale projects, including a successful ServiceNow rollout for 60,000 users across the US, Italy, Brazil, and China.

Before joining ServiceNow, Ritesh spent three years at AWS as a Solutions Consultant. During his tenure, he helped clients achieve significant top and bottom-line impact through AI. Notably, he assisted a mortgage client in increasing lead conversion by 33%, resulting in an additional $11M in revenue, and reduced customer churn for a regional bank, saving them $3.4M. Additionally, Ritesh worked as an Outbound Product Manager / GTM Specialist, where he led the incubation and launch of Amazon Q, an AI service for ISVs. His diverse experience and deep understanding of AI and cloud technologies make him a valuable asset in any discussion on leveraging AI to transform business operations.