As a seasoned leader in CRM and business process optimization, Ryan Redmond brings over two decades of experience to the dynamic world of small business technology. From the disciplined decks of the USS Enterprise, where he served as a Machinist Mate in the Navy Nuclear Power Program, to the entrepreneurial journey of founding Customer Dynamics and now Optrua, his career has been driven by a passion for efficiency, innovation, and the power of well-implemented systems.

Throughout his journey, he has always maintained a customer-centric approach, recognizing the importance of putting the needs of businesses and their customers at the forefront. His expertise in Dynamics CRM and his firsthand experience guiding companies through the maze of sales and marketing automation allows him to provide solutions that bridge gaps, enhance accountability, and accelerate growth, ultimately improving the overall customer experience.

He has often seen the disconnect between potential and practice—valuable leads lost in the shuffle, sales forecasting turned guessing game, and reporting reduced to number-crunching exercises that offer little actionable insight. He is familiar with the frustration of outdated systems, the bottleneck of inefficient processes, and the sheer overwhelm when IT resources are stretched thin, which can negatively impact employee engagement.

This is why he founded Optrua, with a mission to offer managed CRM services that act as an extension of your team and foster a strong customer-centric culture. Imagine having access to a Solution Architect, Project Manager, Developer, and Business Analyst — a full CRM team to empower your business at a fraction of the cost. Optrua can help streamline your processes, enhance your system's usability, and ensure you have the data-driven insights to make decisions swiftly and confidently. By aligning their systems with the way your employees work, they not only enhance their productivity but also ensure that every customer interaction is a standout experience.

With a BS in Mechanical Engineering, a black belt in Shaolin Kung Fu, and a lifetime of learning, he approaches every challenge with discipline, creativity, and strategic thought. His mission is not just to provide a service but to create a partnership that understands and champions the unique needs of your small business, ensuring that both customers and employees benefit from the solutions they provide.

Let's connect and explore how we can transform your CRM challenges into your competitive advantage while enhancing your customer-centric approach and fostering greater employee engagement.