Artificial intelligence is currently experiencing a hype, but there is generally still reluctance to use AI systems. What are the challenges for using AI and especially chatbots? In this talk, Alexander Wachtel will get to the bottom of this question and determine the relevant influencing factors. In relation to this, a requirements assessment and an integration scenario presented by a no-code chatbot build with the Power Virtual Agents. Furthermore, good dialogue management and continuous data maintenance for the chatbot are required.