For many people, the COVID-19 pandemic was the biggest crisis they had ever faced. It was a time of uncertainty and unpredictability that affected both our work and personal lives.

Most people assumed that this would be the biggest crisis in our lives. As crises continue to pile up, we might be tempted to tune them out, but it’s not sustainable.

This talk explores how designers and technologists can continue to deliver in the long crisis.

Participant takeaways:

- Grapple with volatility, uncertainty, complexity, and ambiguity
- Understand how it affects their customer needs and the sustainability of their organisations
- Explore 10 ways to sustain work in the long run without burning out.