Agile and design teams focus on creating products and services, but we need to pay equal attention to decommissioning them. Focusing on ending services helps create services that are more effective, efficient, sustainable, and adaptable.

Building on existing research, the talk explores the experiences of people who have closed services in health, government, banking, and energy – from emergencies to planned and soft landings - to incorporate the lessons learned in the agile and design processes.

Services never really die, and we need to deal with the ghosts. Service elements remain and must continue to be provided legally, effectively, and sustainably.

Participant Takeaways:
The closure stories of 30+ services provide prompts to help participants challenge their practice. The talk proposes a framework to ask these questions from day 1.