In this session, I will provide an in introduction to Dynamics 365 Customer Voice.

In today’s fast paced world, customers are more demanding than ever. To keep up with customers and to provide a more efficient and effective service, brands are increasingly being proactive to serve their customers.

Customer voice will be used to gather and track top customer metrics about their experiences with and expectations for your products and services.

This session is targeted at anyone who would like to know how Customer Voice can be used to help listen, understand, and respond to your customers.

Join me as I demonstrate how we can create and design surveys as part of a project. Share with customers via power automate or email, embed within a web page, copy and paste it within app.