In this session, I will be showcasing the capabilities of using channels in Microsoft Dynamics 365 Marketing.

Channels in Dynamics 365 Marketing can be used to send communication and track customer interactions. A customer journey can be used to trigger the channels.

This session is targeted at anyone who would like to know the various channels that can be used in Dynamics 365 Marketing
Sending SMS messages using Twilio and TeleSign integration in D365 Marketing will enable fast, transactional communication and marketing messaging to use as a part of campaigns and customer service communication.

Also, let’s discuss the steps required for partners to create custom channels to extend the marketing capabilities in Dynamics 365 Marketing.

Join me as I demonstrate how we can author personalised content across email, SMS, and push notifications through a new point-and-click interface.