Session
AI in Digital Communications: Enhancing Customer Experience and Engagement
The role of AI in improving customer communication channels, such as chatbots and virtual assistants.
My experience using AI to personalize customer interactions and increase engagement.
The importance of AI-driven insights for understanding customer needs and preferences.
Focus Areas:
The Evolution of Digital Communications
Building Trust in the Digital Age
AI-powered tools and technologies
Personalized Customer Experiences
Challenges and Considerations
Future Trends and Opportunities
Christiana Ogaba
Team Lead, Digital Marketing, Brands & Communications at First Icon
Abuja, Nigeria
Links
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