Are there “trigger” words, phrases, intonations or even thoughts that cause you to react automatically? You may react emotionally or not. The question is, do you act or react to others? Do you act or react to your own thoughts? Reacting is typically automatic, un-thinking, letting others determine how you will feel. To act is to be in greater control of your thoughts and feelings.

In this program, participants will learn a powerful system to diffuse reactions to trigger words and thoughts as well as dramatically improve all of your relationships, upgrade all the methods you currently use to communicate with other people, enhance all the ways you presently make personal and business decisions, and re-assess and alter any other aspect of your life that you want to change.

Learning Objectives/Outcomes:

Understand the challenges communicating in today’s work environment
Learn to communicate more effectively with team members as well as in personal relationships
Understand why we automatically react the way we do to others
Learn how to diffuse a difficult communication