In this presentation, we will explore the indispensable role of frameworks in organizational success. Specifically, we will dive into the ITSM Framework and the transformative influence of ITIL on our educational institutions, empowering us to adopt a continuous improvement approach in securing and managing our infrastructures.

Traditionally, the concept of achieving five nines availability has driven the industry, ensuring the smooth functioning and security of our systems day in and day out. While ITIL has undeniably revolutionized the ITSM framework with its solid foundation, we must now acknowledge that aiming solely for five nines availability is no longer sufficient or strategically aligned with our evolving world. The post-COVID era has ushered in profound changes, compelling us to reevaluate how we handle every aspect of education.

The challenges imposed by COVID-19 forced organizations to make significant financial commitments, leading to a shift towards multi-year strategic planning for technology solutions. Without a clear strategic vision and plan in place, educational institutions risk losing their way and failing to fulfill their mission. However, those that had previously embraced Enterprise Architecture practices and developed strategic plans prior to the pandemic emerged as resilient leaders. They exhibited agility, responded swiftly, and made confident decisions, experiencing minimal negative economic impact.

In this session, we will delve into the strategies for leveraging your existing ITSM organization and framework to develop and implement robust standards that are strategic and firmly rooted in the TOGAF Enterprise Architecture framework. By harnessing the power of frameworks, we can build networks and systems that are not only resilient but also future-ready. This session will be an invaluable opportunity to equip yourself with some insights needed to navigate this complex new world of education security confidently.