Microsoft mandates the use of the Instructor Performance Score from Metrics That Matter (MTM) to evaluate Microsoft Certified Trainers (MCTs). This score, based on student feedback after each session, reflects delivery, clarity, engagement, and overall impact.

A strong MTM score is vital for annual renewal, enhances credibility, and positions trainers as top performers. This session explores how MCTs can leverage MTM to track performance, interpret feedback, and adopt strategies that boost scores. Attendees will gain actionable techniques to improve delivery, strengthen reputation, and ensure lasting impact.