Process optimization is not just about creating a new PowerApp or adding an AI agent. To do it right, you have to fully understand the process – what are the inputs and outputs, who are the stakeholders, what is the goal? In this talk, we’ll walk through the steps for process optimization. Whether you’re looking to optimize a single process in a department, or restructuring your whole organization, you’ll come away with a step-by-step guide to manage your optimization journey. 

Delivered at Boston O365 User Group April 16, 2026