Want to communicate with greater awareness, connect more genuinely, and influence others with respect?

It’s not a Jedi mind trick. These are skills you can practise and improve.

Inspired by Charles Duhigg’s book Supercommunicators and grounded in Joel’s 25 years of helping leaders and teams communicate more effectively, this session explores what makes conversations work—and why some miss the mark.

Sometimes we’re trying to solve a problem while the other person wants their feelings acknowledged. Or we focus on facts without recognizing that identity, values, or relationships are also part of the conversation.

Through interactive scenarios, you’ll practise how to recognize the type of conversation you’re having, listen for what matters, and adapt your approach to build connection, trust, and influence.

Three key takeaways

1. Recognize the conversation.
Identify whether it is practical, emotional, or social—and respond accordingly.

2. Listen for what matters.
Notice the clues, cues, and communication patterns that reveal what the other person needs.

3. Adapt to connect.
Choose an approach that strengthens trust, collaboration, and influence.

Participants will receive and practice effective communication skills techniques backed by science.