The effectiveness of productivity platforms worldwide hinges on the strength of their end-users. Even with groundbreaking promises from AI, successful implementation still requires robust change management and thorough training. Organizations that realize a return on investment don’t merely invest in the technology; they also prioritize its implementation and adoption. This journey begins before the go-live phase and continues indefinitely. Drawing upon over 20 years of experience in education, change management, training, and adoption, Kristen B. Hubler will guide us toward the path of productivity with the three essential building blocks of ROI.

The building blocks of ROI are my personal formula I have developed over my many years' experience leading digital transformation projects around Microsoft, including Teams deployments, Copilot, Exchange, SharePoint etc. With Copilot being the big focus, I will use that as the example throughout the session however the tools can be applied to any technology roll out in the Microsoft ecosystem. The building blocks highlight using tools like Teams, SharePoint, and Viva to communication well, enable change, and increase adoption.

This session topic can also be adapted to a half day workshop with hands on training included for SharePoint, Teams, and Viva Engage. I have also written it in keynote form and my experience with Microsoft deployments would make me a great addition to any panel.